WellCare Medical (“we”, “our”, “the Clinic”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including personal health information (PHI), when you visit our website, contact us, or receive care at our clinic in Bradford West Gwillimbury, Ontario.
We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and—where applicable to health records in Ontario—the Personal Health Information Protection Act (PHIPA).
WellCare Medical
33 Holland St E, Bradford West Gwillimbury, ON L3Z 2B8
Email: contact@wellcaremed.ca
Phone: (365)247-0440
This policy covers information collected through our website (including contact/booking forms), over the phone, by email or messaging platforms, and during in-clinic care (e.g., chiropractic, physiotherapy, massage therapy, acupuncture, orthotics, assessments, and car accident rehabilitation services).
We collect, use, and disclose personal information as permitted or required by Canadian law. For health services, we typically rely on your consent (express or implied) to collect and use PHI for care and related administrative purposes. Where required, we will seek additional consent (e.g., for sharing information beyond your care team or for testimonials/marketing).
We disclose information only as necessary and permitted by law, including:
We implement administrative, technical, and physical safeguards designed to protect personal information and PHI against loss, theft, and unauthorized access. While no system is 100% secure, we continuously review and enhance our safeguards and restrict access to trained personnel on a need-to-know basis.
We retain personal information and PHI only as long as necessary to fulfill the purposes outlined in this policy and to meet legal, regulatory, and professional record-keeping requirements. When no longer required, information is securely destroyed, de-identified, or archived per applicable standards.
With your consent, we coordinate directly with extended health and auto insurance providers to verify coverage and submit claims on your behalf. We may share the minimum necessary information (e.g., identifiers, dates of service, service codes, clinical notes when required) to support claims, approvals, and audits. You may opt out of direct billing and handle claims independently.
For minor patients, we collect, use, and disclose information with the consent of a parent/guardian as required by law. We provide age-appropriate explanations and respect applicable capacity and consent rules.
Our website may link to external sites. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information.
Some service providers may store or process information outside of Canada. As a result, information may be subject to foreign laws and accessible to foreign authorities. We take steps to engage reputable providers with appropriate safeguards.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be highlighted when appropriate.
